Returns & Exchanges

PLEASE READ CAREFULLY ABOUT OUR RETURN AND EXCHANGE POLICIES BELOW.

RETURN
If you’re not completely satisfied with your order, you may request a refund for your item(s) within 7 days. Product must be in its original condition; must be unopened, unused. 

When applying for a return or exchange, customer must provide order number for accurate information. Without providing order number or information requested by representatives, delay may occur to process customer's request.

Customers are responsible for the cost occurred when returning a product.

RETURN PROCESS:
1. Book a Return: Please send your return request to MIYOOL (info@miyool.com) with your order number, name and product information.
2. Confirmation of Return: We will get back to you with return procedure.
3. Pack the items: Pack your return item(s), items must be securely packed for return transportation. 

REFUNDS
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. However, refunds may be delayed due to product inspection procedures. If you have any queries, or wish to discuss the return procedure in further detail, please do not hesitate to contact us at MIYOOL Customer Center (info@miyool.com).

DEFECTIVE GOODS 
When reporting a defective item, photo or video proof must be included in the email. If the product in the shipment is proven to be defective, exchange for the new product or refund can be processed. 

CANCELLATION
Cancellation will only be eligible for orders with no tracking number assigned. Once tracking number is assigned, the order is no longer with us, and therefore the order is unavailable for cancellation.

LOST / STOLEN SHIPMENT
Once the shipment is handed to carrier, it is not within Miyool's control. If the shipment suspects to be lost or stolen, please contact carrier (UPS / USPS) and file official complaints with them. Without evidence which can prove the package is lost or never delivered by carrier, compensation of goods cannot be made.